Skip to main content

Your privacy settings

We use cookies to help you with journey planning and relevant disruptions, remember your login and show you content you might be interested in. If you're happy with the use of cookies by West Midlands Combined Authority and our selected partners, click 'Accept all cookies'. Or click 'Manage cookies' to learn more.

Manage cookies

Contact us

Contact an operator if your enquiry is about any of the following:

  • bus services
  • train services
  • tram services

This includes service issues, lost property and staff.

You can also check online for:

You can also visit a travel centre to get bus, train and tram travel information, tables and tickets.

Contact Customer Services if your enquiry is about any of the following:

  • season ticket or travel pass, including Swift
  • timetable information (printed or digital)
  • a bus stop or bus shelter
  • park and ride
  • cycling or walking
  • the Sprint bus
  • request an accessible format

If your Swift card number begins with 633597 0112, your Swift card is managed by National Express West Midlands.

Submit an enquiry online

For ticket/pass enquiries we'll get back to you within 2 working days.
For all other enquiries we'll get back to you within 10 working days.

Enquiries about Swift

Submit enquiries about Swift using this form. Include your 16-digit Swift card number if you know it so we can help you more quickly.

All other enquiries

This process takes around 5 minutes.

Write to us

Customer Services
PO Box 9421
B19 3TR

Call us

Phone: 0345 303 6760

Mondays, Tuesdays, Thursdays and Fridays, 8am to 6pm
Wednesdays, 10am to 6pm
Saturdays, 9am to 1pm
Sundays and Bank Holidays, Closed

Stay up to date

Receive an email notification when this information changes.

Sign up for updates